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Malling Health Blue Suite in special measures over wrong prescriptions

A doctor’s surgery has been placed in special measures and could close after inspectors found a patient had been given the incorrect dose of a medicine.

Malling Health Blue Suite, which is in the Healthy Living Centre in High Street, Rainham, with other surgeries, has been rated inadequate by the Care Quality Commission (CQC) as a result of its latest inspection.

Run by Malling Health UK, a company which operates 19 services across the country, a recent report published by the CQC raised numerous concerns.

Malling Health Blue Suite is located inside the Rainham Healthy Living Centre
Malling Health Blue Suite is located inside the Rainham Healthy Living Centre

The annual check revealed there had been an incident in which a patient had been prescribed the wrong dose of a high-risk medicine that could have caused them harm. Staff failed to report the incident correctly.

Inspectors also discovered that medicines had been stored incorrectly. There were 22 occasions where the temperature went outside safe storage levels which can damage the drugs and compromise their effectiveness.

The CQC also found some blood test results had not been recorded as being received and reviewed by a clinician before prescriptions were issued.

Some staff had not received basic life support training.

Malling Health Blue Suite has been placed into special measures
Malling Health Blue Suite has been placed into special measures

The CQC report said the practice was unable to demonstrate that all relevant staff had received checks to establish whether a person had a criminal record or was on an official list of people barred from working in roles where they may have contact with children or vulnerable adults.

Chief inspector of general practice for the CQC Steve Field said in the report: “The service will be kept under review and if needed could be escalated to urgent enforcement action.

“If there is not enough improvement we will move to close the service.”

The practice was approached for a comment but did not respond to our requests.

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